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	<title>Troy Kelly &#187; offline</title>
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		<title>Qantas Offline</title>
		<link>http://troykelly.com/2009/06/23/qantas-offline/</link>
		<comments>http://troykelly.com/2009/06/23/qantas-offline/#comments</comments>
		<pubDate>Tue, 23 Jun 2009 07:06:11 +0000</pubDate>
		<dc:creator>troy</dc:creator>
				<category><![CDATA[rants]]></category>
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		<category><![CDATA[bad service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[offline]]></category>
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		<category><![CDATA[qantas]]></category>

		<guid isPermaLink="false">http://troykelly.com/?p=493</guid>
		<description><![CDATA[All of Qantas' system are currently offline, and there is absolutely no way to make a booking with them. Not only that, if you want to complain, they hang up on you.]]></description>
			<content:encoded><![CDATA[<div class="AWD_like_button "><fb:like href="http://troykelly.com/2009/06/23/qantas-offline/" send="true" width="" colorscheme="light" layout=standard show_faces="true" font="arial" action="like"></fb:like></div><p>As part of the never ending saga that has become my relationship with Qantas, I have been trying to book my tickets all afternoon and I am constantly met with this error page.</p>
<div id="attachment_494" class="wp-caption alignleft" style="width: 310px"><a href="http://qantas.com.au/"><img class="size-medium wp-image-494" title="Qantas Offline" src="http://troykelly.com/wp-content/uploads/2009/06/picture-1-300x235.png" alt="Qantas booking engin offline" width="300" height="235" /></a><p class="wp-caption-text">Qantas booking engin offline</p></div>
<p>Luckily I should be able to call Qantas on 13 13 13 and book my ticket, but their systems are also offline. When I asked to speak with a supervisor, I was hung up on. Yet another fantastic example of the great respect with which Qantas treats their customers.</p>
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		<title>Google Hosted App&#8217;s Offline</title>
		<link>http://troykelly.com/2009/05/08/google-hosted-apps-offline/</link>
		<comments>http://troykelly.com/2009/05/08/google-hosted-apps-offline/#comments</comments>
		<pubDate>Fri, 08 May 2009 10:13:53 +0000</pubDate>
		<dc:creator>troy</dc:creator>
				<category><![CDATA[information technology]]></category>
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		<category><![CDATA[offline]]></category>
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		<guid isPermaLink="false">http://troykelly.com/?p=477</guid>
		<description><![CDATA[Google Mail and Hosted Apps is again offline]]></description>
			<content:encoded><![CDATA[<div class="AWD_like_button "><fb:like href="http://troykelly.com/2009/05/08/google-hosted-apps-offline/" send="true" width="" colorscheme="light" layout=standard show_faces="true" font="arial" action="like"></fb:like></div><div id="attachment_478" class="wp-caption alignright" style="width: 310px"><a href="http://www.google.com/appsstatus#"><img class="size-medium wp-image-478 " title="Google Mail Offline" src="http://troykelly.com/wp-content/uploads/2009/05/picture-4-300x129.png" alt="Google Hosted Applications and Mail is Offline" width="300" height="129" /></a><p class="wp-caption-text">Google Hosted Applications and Mail is Offline</p></div>
<p>Annoyingly it seems that the <a title="Google Hosted Applications" href="http://google.com/a/" target="_blank">Google Hosted Services</a> have suffered yet another major outage. In speaking with the support center they have only just become aware of it, and are currently investigating.</p>
<p>What I find most annoying about this is that we pay for the premium service, but somehow when ever there is an outage of all the unpaid customers, the premium customers also experience that same outage.</p>
<p>Google are still yet to update their <a title="Google Support" href="http://www.google.com/support/a/" target="_blank">status page</a> about the issue, and it seems like they have been taken a little by surprise.</p>
<p><strong>[UPDATE 20:21 8 May]</strong> It seems that this has rapidly spread to all of <a title="Google Free Webmail" href="http://gmail.com/" target="_blank">gmail</a>. Not just hosted applications, gmail itself seems to be completely offline.</p>
<p><strong>[UPDATE 20:28 8 May]</strong> And we are all back and happy again. Still no information on the Google Status page as to the cause of the outage though.</p>
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