After a little over three hours on the phone today, I ended up speaking to “Matt” at an Australian call center. He introduced himself as the floor team leader, and then looked over my account.
Long story short, my phone went flat after arguing with him for a little over 40 minutes. He would not reimburse me for my outstanding incorrectly billed amounts, and would only log a fault – after which – Telstra may refund the overcharges.
Here’s a breakdown of where I have been over-charged (mostly for my own record… but also for your entertainment).
Breakdown of overcharges by Telstra for Prepaid Data
My data usage should have cost around $3.60 so far since I created the account less then a week ago. I have however been charged over $115. I am completely lost as to how Telstra can allow this to go on, if the tables were turned – I am sure this would have been fixed a long time ago.
Given that I haven’t had any love from Telstra – I have had to lodge my complaint with the TIO.
The More Telstra NextG Broadband Issues by Troy Kelly, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-ShareAlike 3.0 Unported License.
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This has now made it through the TIO process and is being investigated.
Given that the TIO can’t force Telstra to fix their billing issues, only refund my money, I can only implore those affected to contact the TIO and lodge their own complaints.